shipping + delivery
christmas shipping dates 2018
order by 17th december for delivery before christmas*
- 11:59pm 18th december (VIC metro)
- 11:59pm 17th december (VIC regional, NSW/SA/QLD/TAS metro)
- 11:59pm 13th december (WA metro, NSW/SA/QLD regional)
|location||cost||processing time||delivery time|
|australia||$8.95 or FREE for orders over AUD$70||1-2 business days*||2-5 business days from dispatch*|
|new zealand||$25 for orders under $149.99 or $10 for orders over AUD$150||1-2 business days*||3-6 business days from dispatch*|
|asia||$35 for orders under $149.99 or $20 for orders over AUD$150||1-2 business days*||3-5 business days from dispatch*|
|north america||$45 for orders under $149.99 or $25 for orders over AUD$150||1-2 business days*||4-6 business days from dispatch*|
|europe||$50 for orders under $149.99 or $30 for orders over AUD$150||1-2 business days*||4-6 business days from dispatch*|
|rest of the world||$80 for all orders||1-2 business days*||10 business days from dispatch*|
*During busy sale periods, public holidays and Christmas (Nov-Dec), orders may take 2-3 business days to process and dispatch. You will be notified via email once your order has been dispatched.
To guarantee all deliveries are delivered to YOU, and nobody else, we ask for a signature to ensure safe delivery of your parcel.
Delivery charges cover packaging & delivery cost. We do not accept responsibility for the loss or damage of your goods in transit by Australia Post. While we endeavor to process your order as promptly as possible, once it has been dispatched from our warehouse and is with AusPost, we have no control over delivery times once it is has left our warehouse.
For the status of your parcel (once it has been dispatched from our warehouse) you will receive a tracking number which you can follow via the AusPost website.
In the unfortunate circumstance where an item may be sold out, we will let you know quickly. If this is the case, we will be in touch within 2 business days so you can consider an alternative item, or your money will be refunded. During busy periods (Sale times + Nov-Dec) where we have sold out, we will automatically refund you the amount you paid for the item(s).
We've made our returns & exchanges super easy. Click here for all the details.