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easy returns + exchanges

COVID-19 Exchange Period

We understand this is a challenging and constantly evolving time for all of us. With the continued spread of COVID-19 our priority is to ensure our team remain safe & healthy.

We’re sorry, our retail stores are closed until further notice.

ONLINE & DELIVERIES

We are available online with no delays in shipping. We’ll continue to bring you fashion, inspiration, promotions and ongoing free shipping on orders over $40.

RETURNS

Our online returns process is easy, and there will also be a 14 day grace period once our stores have re-opened if you’ve not been able to return your item within our 30 day return policy.

STAY CONNECTED

We’d love to keep in touch and continue to engage and spread positivity on Instagram, Tiktok and Facebook. We have exciting new initiatives here.

WE ARE HERE TO HELP

We remain here (remotely) to help you in whatever way we can – so please keep in touch with us at webstore@pavementbrands.com or DM us on Instagram or Messenger.

We’re doing our best to navigate this new situation and if anything changes, you will be the first to know. Stay safe

Pavement xo

CAN I PLACE AN ONLINE ORDER DUE TO COVID-19?

Absolutely! We are available online so you can shop as much as you want. There’s no delay in delivery and we ship globally!

IS MY STORE OPEN?

In Australia our stores are temporarily closed.

CAN I CONTACT CUSTOMER SERVICE?

Absolutely, our customer service team is available and working remotely to help answer your questions

 

WILL BE ORDER BE DELAYED?

Our distribution centre remains open for online orders for Pavementbrands.com where you can shop as much as you want and have no delays in shipping.

 

AFTER MY ORDER IS PLACED, CAN I CHANGE MY SHIPPING ADDRESS?

In Australia, as soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed.

 

IF MY LOCAL STORE IS CLOSED, HOW CAN I RETURN MY IN STORE PURCHASE?

Items purchased in store can only be returned to a store location. We’ll have a 14 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy.

A reminder returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

 

IF MY LOCAL STORE IS CLOSED, HOW CAN I RETURN MY ONLINE PURCHASE?

Unfortunately you can’t return your purchase to a closed store at this time. We’ll have a 14 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy. Otherwise you can use our easy online return process

A reminder returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

 

HOW CAN I RETURN MY ONLINE PURCHASE?

Online returns will be our normal process, however we’ll have a 14 day grace period once our stores have opened if you’ve not been able to return your item within our 30 day return policy.

A reminder returned items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. We will refuse returns of items where it's obvious that the above conditions have not been met.

 

Pavement wants you to be 100% satisfied

If you have changed your mind, unwashed, unworn or unused items may be returned, with receipt, for exchange, credit note (available in-store only) or refund within the 30 days of purchase and if the original tags are still on the items. If the item/s being returned were purchased via EFTPOS or credit card, the refund must go back onto this same card. This applies to all purchases, excluding sale items. If your item/s is faulty or damaged, please return faulty merchandise with your receipt to any store for a full refund or exchange. Sale items are final sale.

Easy returns

If your located within Australia and need to return an item for refund or exchange we want to make that as easy as possible for you.  All you need to do is follow these quick steps:

  • Print a returns_exchanges form here , complete the form and place inside your return package
  • Follow this link to print an AusPost return label
  • Post your labelled package at an AusPost mailbox or outlet

That’s all. Easy!

 

If you're returning items for an exchange or change of mind you will be charged a small flat rate of $4.95 to cover the return shipping label however if the return is for faulty or damaged item/s there are no charges.

 

Alternatively, if you do not wish to use our easy return label service or you are an international customer you can send your item/s with the returns form to:

 

Pavement Brands

Attention: Webstore

13-15 Endeavour Way, Braeside, 3195, Victoria, Australia

Please pack the item/s to be returned securely with original packaging, with proper packaging materials. Please note: Merchandise that is improperly packed for return shipping and is damaged in shipping will not be accepted for any refund or exchange.

 

Please remember:

  • We cannot accept a return or exchange for swimwear that has been removed from its original packaging and has the hygiene sticker removed.
  • We will issue a refund or exchange within 14 days of purchase date with receipt and satisfactory inspection of the returned item/s.

 

Online store purchases can be returned or exchanged in-store. Above conditions apply and the online order must be accompanied by a tax invoice. Your tax invoice is received via email after you have placed your order online. Please note: if you paid via Paypal for your online purchase and request a refund in-store, this can take up to 1-2 business days to process.