easy returns + exchanges

Pavement wants you to be 100% satisfied

Pavement wants you to be 100% satisfied.  If you change your mind, full price (not discounted), unwashed, unworn or unused items, originally tagged and packaged may be returned with receipt for exchange, credit note or refund within 14 days. There is no refund on discounted items. Discounted items may be exchanged within 7 days with receipt. Return faulty merchandise with your receipt for a full refund or exchange.


Please Note:

30%-70% Off Everything: These items are considered to be discounted and therefore there is no refund however they may be exchanged within 7 days with receipt. 

40% Off Everything: These items are considered to be discounted and therefore there is no refund however they may be exchanged within 7 days with receipt.

  

Easy returns

 

Online purchases

If you purchased online and are returning an item for refund or exchange you can return in-store or by shipping to our warehouse.

 

In-store returns must be accompanied by the tax invoice that was emailed to you when the order was dispatched.

 

To ship to our warehouse simply log into your account to view your online order history, select the order you wish to return, click on the 'Start a Return' link located under your order number and follow the on-screen steps.

 

That’s all. Easy!

 

If you're returning items for an exchange or change of mind you will be charged a small flat rate of $4.95 to cover the return shipping label however if the return is for faulty or damaged item/s there are no charges.

Please pack the item/s to be returned securely with original packaging, with proper packaging materials. Please note: Merchandise that is improperly packed for return shipping and is damaged in shipping will not be accepted for any refund or exchange.

 

In-Store purchases

Any orders purchased in-store must be returned to either the original store or another Pavement Brands store. They cannot be sent back to the warehouse.

 

 

Please Remember:

  • We cannot accept a return or exchange for swimwear that has been removed from its original packaging and has the hygiene sticker removed.
  • We will issue a refund or exchange within 14 days of purchase date with receipt and satisfactory inspection of the returned item/s.
  • If you paid via Paypal for your online purchase and request a refund in-store, this can take up to 1-2 business days to process.