easy returns + exchanges
Our goal is for you to be completely satisfied with your purchase from pavementbrands.com. However, if you have changed your mind, or have received an item that is faulty or significantly different to that being displayed, you may return it to us for a refund or exchange, subject to our current return policy conditions set out below:
Pavement wants you to be 100% satisfied
If you have changed your mind, unwashed, unworn or unused items may be returned, with receipt, for exchange, credit note (available in-store only) or refund within the 14 days of purchase and if the original tags are still on the items. If the item/s being returned were purchased via EFTPOS or credit card, the refund must go back onto this same card. This applies to all purchases, excluding sale items. If your item/s is faulty or damaged, please return faulty merchandise with your receipt to any store for a full refund or exchange. Sale items however can only be exchanged within 7 days from date of purchase. No refund or credit note is issued for sale items.
Christmas Returns Policy
Exchange will be extended from Monday 26th November 2018 to Tuesday 1st January 2019. Customers must have a receipt (as we have many offers going on at this time of year).
Refunds are still 2 weeks from date of purchase with receipt, this time frame has not been extended.
Goods must be returned in a saleable condition.
If your located within Australia and need to return an item for refund or exchange we want to make that as easy as possible for you. All you need to do is follow these quick steps:
- Print a returns_exchanges form here , complete the form and place inside your return package
- Follow this link to print an AusPost return label
- Post your labelled package at an AusPost mailbox or outlet
That’s all. Easy!
If you're returning items for an exchange or change of mind you will be charged a small flat rate of $4.95 to cover the return shipping label however if the return is for faulty or damaged item/s there are no charges.
Alternatively, if you do not wish to use our easy return label service or you are an international customer you can send your item/s with the returns form to:
13-15 Endeavour Way, Braeside, 3195, Victoria, Australia
Please pack the item/s to be returned securely with original packaging, with proper packaging materials. Please note: Merchandise that is improperly packed for return shipping and is damaged in shipping will not be accepted for any refund or exchange.
- We cannot accept a return or exchange for swimwear that has been removed from its original packaging and has the hygiene sticker removed.
- We will issue a refund or exchange within 14 days of purchase date with receipt and satisfactory inspection of the returned item/s.
Online store purchases can be returned or exchanged in-store. Above conditions apply and the online order must be accompanied by a tax invoice. Your tax invoice is received via email after you have placed your order online. Please note: if you paid via Paypal for your online purchase and request a refund in-store, this can take up to 1-2 business days to process.